1. Introduction and Acceptance

These Electronic Signature Service Terms and Conditions ("E-Sign Terms") govern your use of electronic signature and electronic record features offered by EchoPM, Inc. through EchoPM at https://echopm.app (the "Service"). By using electronic signature features, you acknowledge that you have read, understood, and agree to these E-Sign Terms.

These E-Sign Terms supplement and are incorporated into our Terms of Service and Privacy Policy. If there is a conflict regarding electronic signatures, these E-Sign Terms control for that subject matter.

Integrated providers: Lease and document signing may be completed through EchoPM interfaces and/or third-party electronic signature providers your Property Manager connects (such as PandaDoc or Dropbox Sign (HelloSign)). Those providers maintain their own terms, audit trails, and certificates. You agree to comply with applicable provider terms when signing through them.

1.1 EchoPM native in-app signing

When your Property Manager sends a lease through EchoPM's built-in signing flow, you review the full agreement section by section in your tenant or manager portal. Before signing you must confirm you can access and retain electronic records, consent to e-sign, and agree to the full lease. You may sign by typing your full legal name or by drawing your signature on a touch or pointer device (your legal name is still required).

Each signature is recorded with a timestamp, IP address, document fingerprint (SHA-256 hash of the agreement at send time), and an append-only audit log (sent, opened, signed, completed). When all required signers finish, EchoPM generates a certificate of completion, locks the executed record, and stores a PDF copy. Your lease does not become active until every required signer — tenants and landlord or property manager — has completed signing.

Executed agreements are available to view, print, and download (HTML and PDF when generated) from your lease Documents tab for the retention periods described below.

2. Legal Framework and Validity

2.1 Federal ESIGN Act Compliance

Our electronic signature service complies with the federal Electronic Signatures in Global and National Commerce Act (ESIGN Act), 15 U.S.C. § 7001 et seq. Under this Act, electronic signatures have the same legal validity and enforceability as handwritten signatures.

2.2 State UETA Compliance

We also comply with the Uniform Electronic Transactions Act (UETA), which has been adopted by 47 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands. Electronic signatures executed through our Service are legally binding in all UETA jurisdictions.

2.3 Legal Exceptions

Please note that certain types of documents may not be eligible for electronic signatures under federal or state law, including but not limited to:

• Wills, codicils, and testamentary trusts
• Documents relating to adoption, divorce, or other family law matters
• Court orders, notices, or official court documents
• Notices of cancellation of utility services
• Notices of default, repossession, foreclosure, or eviction
• Health insurance or life insurance benefit cancellations
• Product recall notices related to health or safety

You are responsible for ensuring that the document you are signing electronically is appropriate for electronic signature under applicable law.

3. Consent to Use Electronic Signatures

3.1 Express Consent

By using our electronic signature service, you expressly consent to:

• Conduct transactions using electronic signatures
• Receive documents in electronic format
• Have electronic signatures serve as your legally binding signature
• Use electronic records as evidence of your agreement

3.2 Withdrawal of Consent

You may withdraw your consent to use electronic signatures at any time by contacting us at legal@echopm.app. However, withdrawal of consent:

• Does not affect the legal validity of electronic signatures executed prior to withdrawal
• May limit your ability to use certain features of the Service
• Does not entitle you to any refund of fees paid

3.3 Scope of Consent

Your consent applies to all documents and transactions conducted through the Service, including but not limited to:

• Lease agreements and lease amendments
• Rental applications
• Addendums and disclosures
• Move-in and move-out inspection reports
• Maintenance requests and work orders
• Notice documents
• Payment authorizations

4. Hardware and Software Requirements

4.1 Technical Requirements

To access and use our electronic signature service, you must have:

• A computer, tablet, or mobile device with internet access
• A current web browser (Chrome, Firefox, Safari, Edge)
• JavaScript enabled
• Ability to receive and view PDF documents
• A valid email address
• Sufficient storage space to save electronic records

4.2 Updates to Requirements

We reserve the right to update these technical requirements from time to time. We will notify you of any material changes that may affect your ability to access the Service. Continued use of the Service after such changes constitutes your acceptance of the updated requirements.

5. Electronic Signature Process

5.1 Identity Verification

Before allowing you to execute an electronic signature through the Service, EchoPM and/or your connected e-sign provider may implement identity verification procedures, which may include:

• Email verification
• Multi-factor authentication (SMS or authenticator app)
• Security questions
• Account login credentials
• IP address logging

5.2 Signature Methods

Available methods depend on how your Property Manager sends the document:

• EchoPM native signing: Typed legal name and/or drawn signature on a signature pad, plus required consent checkboxes and a distinct "Sign lease" action
• Integrated providers (PandaDoc, Dropbox Sign, etc.): Typed, drawn, uploaded, or click-to-sign methods as offered by that provider

5.3 Signature Adoption

By executing an electronic signature through any of the methods described above, you adopt that signature as your own and intend it to have the same legal effect as your handwritten signature. You acknowledge that:

• Your electronic signature is a true and accurate representation of your signature
• You have reviewed the document before signing
• You intend to be legally bound by the terms of the document
• You have the legal capacity and authority to execute the document

6. Document Retention and Access

6.1 Electronic Records

Documents executed through the Service or a connected e-sign provider are maintained as electronic records. Copies may exist in EchoPM, in the provider's system, and in your account. You agree that:

• Electronic records have the same legal validity as paper records
• You will not challenge the admissibility of electronic records solely because they are in electronic format
• Electronic records may be used as evidence in any legal proceeding

6.2 Access to Signed Documents

You may access electronically signed documents through:

• Your EchoPM account dashboard (Leases → Documents)
• Email notifications containing document links, when sent
• Download as HTML or PDF (PDF available for EchoPM native leases after all parties sign, when generation succeeds)

We recommend that you download and save copies of all signed documents for your records.

6.3 Document Retention Period

We will retain electronically signed documents for the period required by applicable law, typically:

• Lease agreements: 7 years after lease termination
• Applications and tenant records: 3 years
• Financial records: 7 years
• Other documents: As required by applicable law

7. Audit Trail and Certificate of Completion

7.1 Audit Trail

For each electronically signed document, EchoPM and/or the applicable e-sign provider maintains an audit trail. For EchoPM native leases, this includes append-only events such as document sent, opened for review, each signature recorded, and completion, along with signer identity, timestamps, and IP addresses where available. Property managers can view this trail in Documents → Activity.

Integrated providers maintain their own audit trails and completion certificates per their terms.

• Names and email addresses of all signers
• Date and time of each signature and key document events
• IP address of each signer (native path)
• Authentication method used (account login, provider verification)
• Document fingerprint linking signatures to the agreement version at send time (native path)

7.2 Certificate of Completion

Upon completion of an EchoPM native lease, we attach a certificate of completion to the executed HTML record, including the document fingerprint, completion seal, signer table, and audit summary. A PDF copy may also be stored for download. Third-party providers may attach their own certificates per their product.

• Permanently associated with the signed document record in EchoPM
• Contains signer and event details for the signing ceremony
• Uses a cryptographic completion seal over the document fingerprint and signatures (native path)
• Serves as evidence of the signing event together with the full agreement text

8. Security Measures

8.1 Encryption and transport

Documents transmitted through our Service use industry-standard protections, including TLS encryption in transit and encrypted storage for platform data at rest. EchoPM native leases store a SHA-256 fingerprint of the agreement body at send time to detect tampering before signatures are accepted.

8.2 Tamper evidence (native path)

Once all parties sign an EchoPM native lease:

• The executed HTML record is locked and marked complete
• A completion seal is computed from the document fingerprint and all party signatures
• Subsequent changes to the agreement body invalidate the stored fingerprint check
• Audit events remain append-only in our signing event log

Integrated e-sign providers apply their own tamper-evident sealing and certificates.

8.3 Access Controls

We implement access controls to ensure:

• Only authorized parties can access documents (account login and recipient matching)
• Multi-factor authentication may be required for sensitive account actions
• Session timeouts help prevent unauthorized access
• Signing and access events are logged for native leases

9. User Responsibilities

9.1 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• Ensuring your email address is current and accessible
• Logging out of your account when finished
• Immediately notifying us of any unauthorized use
• Using strong, unique passwords

9.2 Document Review

Before signing any document, you must:

• Carefully read and review the entire document
• Ensure you understand all terms and conditions
• Verify the accuracy of all information
• Seek legal advice if necessary
• Confirm you have authority to sign

9.3 Record Keeping

You should:

• Download and save copies of all signed documents
• Maintain backup copies in a secure location
• Retain documents for the required retention period
• Ensure you can access documents if your account is closed

10. Prohibited Uses

You may not use our electronic signature service to:

• Sign documents on behalf of another person without proper authorization
• Forge, falsify, or misrepresent your identity
• Execute signatures for documents that are illegal or unenforceable
• Circumvent or attempt to circumvent our security measures
• Use the Service for any fraudulent purpose
• Share your account credentials with others
• Access documents you are not authorized to view
• Tamper with or modify signed documents

11. Representations and Warranties

By using our electronic signature service, you represent and warrant that:

• You have the legal capacity to enter into binding agreements
• You have the authority to execute the documents you are signing
• The information you provide is accurate and complete
• Your use of the Service complies with all applicable laws
• You are not using the Service for any fraudulent purpose
• You understand the legal significance of electronic signatures

12. No Liability for User Actions

13. Disclaimer of Warranties

THE ELECTRONIC SIGNATURE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT:

• The Service will be uninterrupted or error-free
• Documents will be accepted as legally binding in all jurisdictions
• The Service will meet your specific requirements
• All technical issues will be resolved
• Third-party services will always be available

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or use
• Damages arising from your inability to use the Service
• Damages arising from reliance on electronic signatures
• Damages arising from third-party actions or failures

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM.

15. Indemnification

You agree to indemnify, defend, and hold harmless EchoPM, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including attorney's fees) arising from:

• Your use of the electronic signature service
• Your violation of these E-Sign Terms
• Your violation of any applicable laws
• Your violation of any third-party rights
• Documents you execute using the Service
• Unauthorized use of your account

16. Modifications to Terms

We reserve the right to modify these E-Sign Terms at any time. We will notify you of material changes by:

• Posting the updated terms on our website
• Sending email notification to your registered address
• Displaying a notice when you log in

Your continued use of the Service after changes are posted constitutes acceptance of the modified terms. If you do not agree to the changes, you must stop using the Service.

17. Governing Law and Jurisdiction

These E-Sign Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. The federal ESIGN Act (15 U.S.C. § 7001 et seq.) and applicable state Uniform Electronic Transactions Act (UETA) provisions also apply.

Disputes relating to these E-Sign Terms that are not subject to arbitration under our Terms of Service may be brought in the state and federal courts located in San Francisco, California, and you consent to personal jurisdiction there. See our Terms of Service for arbitration terms where applicable.

18. Dispute Resolution

Before filing any legal action, you agree to first contact us at legal@echopm.app to attempt to resolve the dispute informally. Most disputes can be resolved without formal legal proceedings.

19. Severability

If any provision of these E-Sign Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

20. Entire Agreement

These E-Sign Terms, together with our Terms of Service and Privacy Policy, constitute the entire agreement between you and EchoPM regarding the electronic signature service and supersede all prior agreements and understandings.

21. Contact Information

If you have questions about these E-Sign Terms or need to withdraw your consent to use electronic signatures, please contact us: