Vendor work order webhooks

Beta

Update maintenance work order status from external vendor systems.

Inbound vendor status updates use the same automation webhook URL.

Payload#

{
  "event": "vendor.work_order.update",
  "workOrderId": "WORK_ORDER_CUID",
  "status": "IN_PROGRESS",
  "vendorReference": "optional-external-id"
}

Field	Required	Notes
`event`	yes	Must be `vendor.work_order.update`
`workOrderId`	yes	EchoPM work order ID
`status`	yes	Target status (e.g. `OPEN`, `IN_PROGRESS`, `COMPLETED`)
`vendorReference`	no	Your system's reference ID

On success the handler returns:

{
  "received": true,
  "integrationId": "...",
  "logId": "...",
  "vendorWorkOrderUpdate": { "success": true, ... }
}

Copy automation URL from Settings → Integrations (includes organizationId and token)
Configure your vendor system or middleware to POST JSON on status changes
Document vendor notes in leasing settings for your team

Inbound only — EchoPM does not push work orders to certified vendor APIs yet
Bidirectional partner sync is on the roadmap; see Beta scope