How teams run it
From tenant submit to a closed work order
Tenants submit from the portal
Residents describe the issue from their account, tied to their unit so the ticket never starts with “which apartment?” Photos stay on the work order instead of a group text.
Your team triages on one board
New requests land in a maintenance view. Prioritize urgent items, assign internal staff or vendors, and keep notes on the same record so the whole team sees the latest update.
Close with history on the unit
Mark complete when finished. History remains on the unit for the next manager or owner question—beside rent and leasing, not in another silo.